Give a customer a good experience, and they may tell a few friends. Give a customer a bad experience and they will blast you on Twitter and Facebook! They may even make a YouTube video about it! But that’s not all. Bad customer service can harm your business in more ways than a bad review.
Take a look at the infographic below. Customer service is more than just a friendly voice on the other end of a telephone. Here are some interesting statistics and some valuable insights to help you make sure your level of service is in line with what your customers need and want from you.