The YDO team wants to support our clients as well as possible to ensure optimal

1) Uptime and Operability of our clients’ websites
2) Continuous Improvements as determined by best practices 3) Feature Improvements at a client’s request

OUR PRIORITY RESPONSE

The YDO team wants to support our clients as well as possible to ensure optimal

Priority 1 – Out of Service. If a client’s Production Web Environment is Out of Service, that issue receives highest priority from our team to get the immediate issue resolved and back into working order. Our response time is ASAP, but we’re committed to answering you within 4 business hours.

Priority 2 – Functional Issue. If a client’s Production Web Environment is running, but contains a functional issue, we’re committed to answering you within 1 business day.

Priority 3 – Feature Request. For enhancements to an existing Production Web Environment, we’re committed to answering you within 3 business days.

Priority 4 – Ongoing Project. If your request is in relation to an Ongoing Project on our Development Environment, please make your request in our Project Management portal.

SUPPORT PROCESS

In order to support these ideals, we ask that you reach out to us at https://yourdesignonline.com/support/ and complete the form there. This process allows us to escalate your requests to the right personnel.

For more information, please contact us at help@yourdesignonline.com.