About Support

OUR PRIORITY RESPONSE

The YDO team wants to support our clients as well as possible to ensure optimal

Priority 1 – Out of Service. If a client’s Production Web Environment is Out of Service, that issue receives highest priority from our team to get the immediate issue resolved and back into working order. Our response time is ASAP, but we’re committed to answering you within 4 business hours.

Priority 2 – Functional Issue. If a client’s Production Web Environment is running, but contains a functional issue, we’re committed to answering you within 1 business day.

Priority 3 – Feature Request. For enhancements to an existing Production Web Environment, we’re committed to answering you within 3 business days.

Priority 4 – Ongoing Project. If your request is in relation to an Ongoing Project on our Development Environment, please make your request in our Project Management portal.

Content Strategy and Web Design: How They Work Together

75% of users judge a website’s credibility based on aesthetics alone, with 38% of visitors leaving the website if its content is presented in an unappealing manner. On the other hand, 67% of marketers rely on SEO as a means to generate relevant traffic, with customer’s journey optimization being a top priority for 35% of marketing executives. These numbers indicate a clear necessity for both web design and the website’s content strategy to work as one in order for a business’ content to go viral on the web and attract a sizable audience. However, finding the best way to combine your web design solution with subsequently published content can be tricky without the proper know-how – which is what we are here to explore in greater detail.

April 2, 2020

Support

OUR PRIORITY RESPONSE

SUPPORT PROCESS